Core Services Operational

Updated a few seconds ago

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Web Application (EHR)

Operational

Passport web application

Operational

Search functionality

Operational

Background workers

Operational

Fax service

Operational

API Webhooks

Operational

Electronic prescription service

Operational

SMS notification service

Operational

Lab integrations

Operational

Hosted Database

Operational

elationhealth.com

Operational

sandbox.elationemr.com

Operational

API Documentation

Operational

PMS Integrations

Operational

Telehealth - Zoom

Operational

Test Component

Operational

Elation Billing

Operational

Visit Notes

Operational

Diagnosis Codes

Operational

Patient Charts

Operational

Real Time Eligibility

Operational

FHIR Service

Operational

Appointment Scheduling

Operational

Note Assist

Operational

Outbound Email

Operational

Login/Authentication

Operational

External Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Amazon Web Services

Okta

Twilio

Zoom

History (Last 15 days)

Elevated rate of Quest eOrder failuresPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Lab integrations




May 8, 2025 9:57AM PDT
[Investigating] We are currently seeing an elevated failure rate for Quest eOrders. We have reached out to Quest for more information and will provide updates as they are available.

May 8, 2025 11:08AM PDT
[Resolved] Error rates have resolved at this time.
EPCS FailuresPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Electronic prescription service




May 6, 2025 11:39AM PDT
[Investigating] Our team is investigating reports of EPCS failures.

May 6, 2025 11:42AM PDT
[Identified] Our EPCS vendor has confirmed they are experiencing a service disruption. We will continue to monitor the situation and provide additional information as it becomes available.

May 6, 2025 12:17PM PDT
[Identified] Our EPCS vendor has communicated that they are seeing signs of improvement, but some portion of their infrastructure remains disrupted at this time.

May 6, 2025 5:29PM PDT
[Resolved] Our vendor has confirmed this issue has been resolved.
User reports of missing login page form fieldsDegraded Performance

Incident Status

Degraded Performance


Components

Login/Authentication




April 28, 2025 6:06AM PDT
[Investigating] Our team is investigating reports from users of missing form fields for username and password entry on the login page. Clearing cache and cookies for https://app.elationemr.com and https://sso.app.elationemr.com has resolved this issue for the impacted users.

April 29, 2025 8:07AM PDT
[Resolved]