Core Services Operational

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Web Application (EHR)

Operational

Passport web application

Operational

Search functionality

Operational

Background workers

Operational

Fax service

Operational

API Webhooks

Operational

Electronic prescription service

Operational

SMS notification service

Operational

Lab integrations

Operational

Hosted Database

Operational

elationhealth.com

Operational

sandbox.elationemr.com

Operational

API Documentation

Operational

PMS Integrations

Operational

Telehealth - Zoom

Operational

Test Component

Operational

Elation Billing

Operational

Visit Notes

Operational

Diagnosis Codes

Operational

Patient Charts

Operational

Real Time Eligibility

Operational

FHIR Service

Operational

Appointment Scheduling

Operational

Note Assist

Operational

Outbound Email

Operational

Login/Authentication

Operational

External Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Amazon Web Services

Okta

Twilio

Zoom

History (Last 15 days)

Note Assist failing to generate visit notesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Note Assist




July 29, 2025 9:59AM PDT
[Identified] Our team is working to deploy a fix for an issue that is resulting in Note Assist intermittently failing to generate note content.

July 29, 2025 6:03PM PDT
[Resolved] NoteAssist issues have been resolved as of 10:27am PST. All predictions should be processed at this time.
Elevated error ratePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Visit Notes, Note Assist




July 21, 2025 7:44AM PDT
[Investigating] We are currently investigating an elevated rate of errors related to visit notes and Note Assist. We will provide more details as they become available.

July 21, 2025 8:28AM PDT
[Monitoring] We have shipped a change to address these issues. At this time it appears this change has had the intended effect. We will continue to actively monitor the health of the service.

July 29, 2025 9:58AM PDT
[Resolved]
EPCS FailuresService Disruption

Incident Status

Service Disruption


Components

Electronic prescription service




July 2, 2025 2:08PM PDT
[Investigating] We are looking into reports of EPCS related failures. We are reaching out to our upstream vendor to confirm the health of the integration.

July 2, 2025 2:14PM PDT
[Identified] MDToolBox has confirmed they are experiencing an intermittent service disruption which they expect to resolve within the next 15 minutes.

July 2, 2025 2:27PM PDT
[Monitoring] Error rates have resolved at this time. We will continue to actively monitor the integration.

July 17, 2025 12:52PM PDT
[Resolved]
Diagnosis Code Lookup ErrorsDegraded Performance

Incident Status

Degraded Performance


Components

Diagnosis Codes




July 17, 2025 11:45AM PDT
[Investigating] Our team is investigating error when searching for diagnosis/problem codes.

July 17, 2025 11:54AM PDT
[Resolved] This issue has resolved. We have reached out to our vendor for further details on the cause of this disruption.